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Module 5 Carmex (A) Leveraging Facebook for Marketing Research

Module 5 Carmex (A) Leveraging Facebook for Marketing Research

Q 1. What are the advantages and disadvantages for the Carmex marketing team in collecting data to narrow the flavor choices from three to two using (a) an online survey of a cross section of Internet households or (b) an online survey of Carmex Facebook likers? 2. (a) On a Facebook brand page, what are “engagement” and “likes” really measuring? (b) For Carmex, which is more important and why? 3. (a) What evokes consumers' “engagement” on a brand page on Facebook? (b) What attracts consumers to “like” a brand page on Facebook? 4. (a) What are the advantages of using a fixed-alternative poll question on Facebook? (b) When do you think it would be better to use an open-ended question? 5. (a) If you had a limited budget and two weeks to decide which two flavors to put into quantitative testing, would you choose a “poll only” or a “contest only” strategy? Why? (b) If you had a sizable budget and two months to make the same decision, which scenario would you choose? Why?

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1. (a) There will always be chances of reaching maximum number of customers. The diversity in the obtained information will be high. Therefore, the satisfaction level of customers will be higher. However, amount of money spent in online surveys will be high. The process can be tedious. There can be individuals required to be hired by paying them salary to monitor surveys.